RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, we will gladly accept your return for a refund within 14 days of the delivery date. Please see below for more information on our return policy.

RETURNS

All returns must be requested within 14 days of the delivery date. All returned items must be in the same condition that you received it, with tags, in its original package, unworn or unused, altered, damaged, free of any stains, odors, self-tanner, pet hairs, or distinct smells including deodorant and perfume.

RETURN PROCESS

To return an item, please email customer service at info@thejnicolecollection.com to obtain a Return Merchandise Authorization (RMA) number. Please reference your original order number in the subject line of your email. Please state the item name and return reason in the body of your email. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

The J. Nicole Collection

[RMA #]

7800 Falls of Neuse Road #97213

Raleigh, NC 27615

 

Please note, you will be responsible for all return shipping charges unless the order was filled in error or is defective. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 10 days from the receipt of your item to process your return. Refunds will be issued in the same form of the original payment type, excluding shipping and handling costs. We will notify you by email when your return has been processed.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS

Clearance and Sales Section items are FINAL SALE and cannot be returned. These items are excluded from sitewide sales. Prices are marked as is. 

QUESTIONS

If you have any questions concerning our return policy, please contact us at: info@thejnicolecollection.com